Local treatment planning
Understand the treatment and the local access route before requesting care. The treating practice assesses suitability and confirms any appointment, fees and follow-up.
Urgent dental safety
Seek urgent dental assessment for severe or persistent pain, increasing swelling, a knocked-out adult tooth or bleeding after an extraction. Call 999 or go to A&E for serious facial injury, heavy bleeding that will not stop, or severe mouth or neck swelling affecting breathing or swallowing. Do not wait for an Odenta response.
For urgent dental problems, contact your usual practice or follow your local health board's dental helpline instructions. The correct route can vary by health-board area. The routine Dental Access Portal is not an emergency service: do not wait for an allocation if pain, swelling or injury needs attention.
Local patient planning
An urgent dental problem in Swansea needs the urgent access route, even if you have already applied through the Dental Access Portal for routine care. Contact your own dentist if you have one; otherwise follow Swansea Bay's current 111 instructions. Describe the problem and any recent treatment so the service can assess the next step. Wait for a confirmed venue before travelling and ask whether the visit provides immediate stabilisation or further planned treatment. A private Odenta request does not change your portal position or promise an available local practice.
Swansea Bay advises patients with a regular dentist to contact that practice for urgent problems and directs those without one, or needing help out of hours, to 111. Its Dental Access Portal guidance concerns routine NHS places and sets local eligibility criteria. The portal is not an emergency appointment service.
Before a Swansea appointment, confirm the venue, whether care is NHS or private and who will provide any later treatment. If you are travelling from another part of Swansea Bay, assess the proposed journey rather than assuming the service is at a city-centre site. For care spanning term time or a move, discuss records, review visits and how another dentist could continue the plan. An Odenta request is separate from a Welsh NHS access application.
If you do not have an NHS dentist, the Welsh Dental Access Portal lets eligible people register interest in routine NHS care. Health boards allocate places when they become available. Check the official eligibility and application guidance, including applications for children or someone you care for. Keep using your usual practice if you already have one.
Understand dental access in WalesLocal access sources checked . These independent public services are separate from DAN participation. Follow their current instructions.
A dental professional assesses the problem, your symptoms and relevant medical history.
Prompt assessment can identify whether pain, swelling, trauma or a broken restoration needs urgent treatment.
An online request is not a diagnosis and does not guarantee a same-day appointment.
Ask whether the quoted fee covers assessment only or includes X-rays and immediate treatment.
This is general information. Your clinician assesses the problem, explains alternatives and agrees your individual plan.
Read the complete emergency dentist guide
For dental practices
Apply through DAN, complete onboarding and control your public profile, services and patient requests. Your practice decides whether it can offer an appointment.
Apply to join DAN