Local treatment planning
Understand the treatment and the local access route before requesting care. The treating practice assesses suitability and confirms any appointment, fees and follow-up.
Urgent dental safety
Seek urgent dental assessment for severe or persistent pain, increasing swelling, a knocked-out adult tooth or bleeding after an extraction. Call 999 or go to A&E for serious facial injury, heavy bleeding that will not stop, or severe mouth or neck swelling affecting breathing or swallowing. Do not wait for an Odenta response.
For urgent dental problems, contact your usual practice or follow your local health board's dental helpline instructions. The correct route can vary by health-board area. The routine Dental Access Portal is not an emergency service: do not wait for an allocation if pain, swelling or injury needs attention.
Local patient planning
For urgent dental care in Pontypridd, contact the existing practice or the current Cwm Taf Morgannwg dental route before attending a hospital-listed service. Explain any community referral and symptoms that have changed while waiting. The assessor should confirm the appropriate venue and appointment. Ask what the immediate intervention addresses and which clinician will complete remaining treatment, so an urgent visit and a longer community or general dental plan stay coordinated.
Use your regular dentist first for an urgent problem or follow the board’s current dental helpline guidance when you do not have one. Cwm Taf Morgannwg publishes different clinic facilities for community patients, including access support at the Dewi Sant site. A clinic listing does not replace referral or appointment arrangements. Routine NHS interest uses the Dental Access Portal.
If offered community care at Dewi Sant, ask which part of the site you should attend and what support will be arranged for your needs. Confirm whether later treatment remains there or needs another clinic. If a general dentist will take over maintenance after the referred course, discuss the handover and access to records before the final community appointment.
If you do not have an NHS dentist, the Welsh Dental Access Portal lets eligible people register interest in routine NHS care. Health boards allocate places when they become available. Check the official eligibility and application guidance, including applications for children or someone you care for. Keep using your usual practice if you already have one.
Understand dental access in WalesLocal access sources checked . These independent public services are separate from DAN participation. Follow their current instructions.
A dental professional assesses the problem, your symptoms and relevant medical history.
Prompt assessment can identify whether pain, swelling, trauma or a broken restoration needs urgent treatment.
An online request is not a diagnosis and does not guarantee a same-day appointment.
Ask whether the quoted fee covers assessment only or includes X-rays and immediate treatment.
This is general information. Your clinician assesses the problem, explains alternatives and agrees your individual plan.
Read the complete emergency dentist guide
For dental practices
Apply through DAN, complete onboarding and control your public profile, services and patient requests. Your practice decides whether it can offer an appointment.
Apply to join DAN