Local treatment planning
Understand the treatment and the local access route before requesting care. The treating practice assesses suitability and confirms any appointment, fees and follow-up.
Urgent dental safety
Seek urgent dental assessment for severe or persistent pain, increasing swelling, a knocked-out adult tooth or bleeding after an extraction. Call 999 or go to A&E for serious facial injury, heavy bleeding that will not stop, or severe mouth or neck swelling affecting breathing or swallowing. Do not wait for an Odenta response.
For urgent dental problems, contact your usual practice or follow your local health board's dental helpline instructions. The correct route can vary by health-board area. The routine Dental Access Portal is not an emergency service: do not wait for an allocation if pain, swelling or injury needs attention.
Local patient planning
An urgent Mold enquiry should include any recent treatment and whether a general dentist or community team is already involved. Follow the usual-practice or North Wales triage route rather than arriving at the community hospital without confirmation. The assessing team will give the relevant attendance arrangements. When the first visit finishes, ask which part of the problem has been addressed and how further treatment, records and reviews will be coordinated with the appropriate clinician.
For urgent dental help in Mold, try your regular dentist first. Betsi Cadwaladr uses NHS 111 Wales when people have no dentist or need help outside practice hours, and urgent clinics are appointment-only. Community dental referrals and routine Dental Access Portal applications are separate routes; neither is an invitation to attend a hospital.
Use the current T8 timetable to test a proposed journey from Mold rather than assuming the service runs at the required appointment times. Check the stop-to-practice connection and return, especially beyond the border. For a multi-stage plan, establish whether all treatment and reviews remain with one provider and how existing records will reach them before care starts.
If you do not have an NHS dentist, the Welsh Dental Access Portal lets eligible people register interest in routine NHS care. Health boards allocate places when they become available. Check the official eligibility and application guidance, including applications for children or someone you care for. Keep using your usual practice if you already have one.
Understand dental access in WalesLocal access sources checked . These independent public services are separate from DAN participation. Follow their current instructions.
A dental professional assesses the problem, your symptoms and relevant medical history.
Prompt assessment can identify whether pain, swelling, trauma or a broken restoration needs urgent treatment.
An online request is not a diagnosis and does not guarantee a same-day appointment.
Ask whether the quoted fee covers assessment only or includes X-rays and immediate treatment.
This is general information. Your clinician assesses the problem, explains alternatives and agrees your individual plan.
Read the complete emergency dentist guide
For dental practices
Apply through DAN, complete onboarding and control your public profile, services and patient requests. Your practice decides whether it can offer an appointment.
Apply to join DAN