Local treatment planning
Understand the treatment and the local access route before requesting care. The treating practice assesses suitability and confirms any appointment, fees and follow-up.
Urgent dental safety
Seek urgent dental assessment for severe or persistent pain, increasing swelling, a knocked-out adult tooth or bleeding after an extraction. Call 999 or go to A&E for serious facial injury, heavy bleeding that will not stop, or severe mouth or neck swelling affecting breathing or swallowing. Do not wait for an Odenta response.
For urgent dental problems, contact your usual practice or follow your local health board's dental helpline instructions. The correct route can vary by health-board area. The routine Dental Access Portal is not an emergency service: do not wait for an allocation if pain, swelling or injury needs attention.
Local patient planning
If urgent pain develops while you are in Llandudno, tell triage where you are staying and whether you have an existing dentist elsewhere. Confirm whether an offered visit is in Llandudno or Llandudno Junction before arranging transport. Use the venue confirmed after assessment. Explain your departure plans before treatment and ask whether another visit is required, what symptoms should prompt further help and who will manage ongoing care after you leave the area.
Betsi Cadwaladr asks patients with a dentist to contact that practice first. If you have no dentist, or need help outside practice hours, follow NHS 111 Wales. Urgent clinics require appointments. Applications for routine NHS care use the separate Dental Access Portal and do not book a holiday emergency visit.
Confirm whether your appointment is in Llandudno itself or requires onward travel from the Junction. Consult the station guide if assistance is needed and check access inside the practice separately. If treatment starts during a visit to Llandudno, discuss your departure date and the handover to your usual dentist. Ask what further appointments are necessary before committing to a course away from home.
If you do not have an NHS dentist, the Welsh Dental Access Portal lets eligible people register interest in routine NHS care. Health boards allocate places when they become available. Check the official eligibility and application guidance, including applications for children or someone you care for. Keep using your usual practice if you already have one.
Understand dental access in WalesLocal access sources checked . These independent public services are separate from DAN participation. Follow their current instructions.
A dental professional assesses the problem, your symptoms and relevant medical history.
Prompt assessment can identify whether pain, swelling, trauma or a broken restoration needs urgent treatment.
An online request is not a diagnosis and does not guarantee a same-day appointment.
Ask whether the quoted fee covers assessment only or includes X-rays and immediate treatment.
This is general information. Your clinician assesses the problem, explains alternatives and agrees your individual plan.
Read the complete emergency dentist guide
For dental practices
Apply through DAN, complete onboarding and control your public profile, services and patient requests. Your practice decides whether it can offer an appointment.
Apply to join DAN