Local treatment planning
Understand the treatment and the local access route before requesting care. The treating practice assesses suitability and confirms any appointment, fees and follow-up.
Urgent dental safety
Seek urgent dental assessment for severe or persistent pain, increasing swelling, a knocked-out adult tooth or bleeding after an extraction. Call 999 or go to A&E for serious facial injury, heavy bleeding that will not stop, or severe mouth or neck swelling affecting breathing or swallowing. Do not wait for an Odenta response.
For urgent dental problems, contact your usual practice or follow your local health board's dental helpline instructions. The correct route can vary by health-board area. The routine Dental Access Portal is not an emergency service: do not wait for an allocation if pain, swelling or injury needs attention.
Local patient planning
An urgent request from Llandudno Junction should identify the Junction specifically rather than only Llandudno. Contact the usual practice or North Wales triage, before selecting a venue from a broad coastal search. Confirm the appointment location supplied by the assessor. If you already have a community referral, explain this while seeking help for the new problem; it does not automatically arrange urgent treatment or determine where the immediate visit will be held.
The relevant North Wales urgent service is appointment-only. Use your own dentist first, or NHS 111 Wales if you have no dentist or need help outside the practice hours. Community dentistry requires professional referral and does not provide open routine registration. The Welsh Dental Access Portal is the distinct route for eligible interest in an NHS dental place.
Check current lift and assistance information at Llandudno Junction when rail is part of a confirmed visit. Give the receiving dental service any mobility or communication requirements separately. If a course spans general and referred community care, establish where each stage takes place and who maintains the plan, particularly when a companion must arrange several journeys rather than a single assessment.
If you do not have an NHS dentist, the Welsh Dental Access Portal lets eligible people register interest in routine NHS care. Health boards allocate places when they become available. Check the official eligibility and application guidance, including applications for children or someone you care for. Keep using your usual practice if you already have one.
Understand dental access in WalesLocal access sources checked . These independent public services are separate from DAN participation. Follow their current instructions.
A dental professional assesses the problem, your symptoms and relevant medical history.
Prompt assessment can identify whether pain, swelling, trauma or a broken restoration needs urgent treatment.
An online request is not a diagnosis and does not guarantee a same-day appointment.
Ask whether the quoted fee covers assessment only or includes X-rays and immediate treatment.
This is general information. Your clinician assesses the problem, explains alternatives and agrees your individual plan.
Read the complete emergency dentist guide
For dental practices
Apply through DAN, complete onboarding and control your public profile, services and patient requests. Your practice decides whether it can offer an appointment.
Apply to join DAN