Local treatment planning
Understand the treatment and the local access route before requesting care. The treating practice assesses suitability and confirms any appointment, fees and follow-up.
Urgent dental safety
Seek urgent dental assessment for severe or persistent pain, increasing swelling, a knocked-out adult tooth or bleeding after an extraction. Call 999 or go to A&E for serious facial injury, heavy bleeding that will not stop, or severe mouth or neck swelling affecting breathing or swallowing. Do not wait for an Odenta response.
For urgent dental problems, contact your usual practice or follow your local health board's dental helpline instructions. The correct route can vary by health-board area. The routine Dental Access Portal is not an emergency service: do not wait for an allocation if pain, swelling or injury needs attention.
Local patient planning
For an urgent Haverfordwest problem, explain whether you are visiting Pembrokeshire and where your usual dental records are held. Contact an existing dentist where possible, or use Hywel Dda’s NHS 111 Wales route if unregistered. Obtain the appointment details before travelling. Ask whether the first visit resolves the problem or provides only an initial measure, and arrange how any further treatment and findings will reach the dentist responsible after you return home.
Hywel Dda directs patients who already have a dentist to that practice and unregistered urgent patients to NHS 111 Wales. Its community service is not open self-registration: a dental or healthcare professional must refer patients who meet its purpose. Routine NHS interest is recorded separately through the Welsh Dental Access Portal.
If attending in Haverfordwest from another part of Pembrokeshire, check whether all stages remain at the offered venue. If treatment is started during a visit, tell the dentist when you go home and agree how remaining care can be handed over. For a community referral, discuss the support needed in the surgery as well as transport to the appointment.
If you do not have an NHS dentist, the Welsh Dental Access Portal lets eligible people register interest in routine NHS care. Health boards allocate places when they become available. Check the official eligibility and application guidance, including applications for children or someone you care for. Keep using your usual practice if you already have one.
Understand dental access in WalesLocal access sources checked . These independent public services are separate from DAN participation. Follow their current instructions.
A dental professional assesses the problem, your symptoms and relevant medical history.
Prompt assessment can identify whether pain, swelling, trauma or a broken restoration needs urgent treatment.
An online request is not a diagnosis and does not guarantee a same-day appointment.
Ask whether the quoted fee covers assessment only or includes X-rays and immediate treatment.
This is general information. Your clinician assesses the problem, explains alternatives and agrees your individual plan.
Read the complete emergency dentist guide
For dental practices
Apply through DAN, complete onboarding and control your public profile, services and patient requests. Your practice decides whether it can offer an appointment.
Apply to join DAN